RICHHI Information Technologies Management Services

RICHHI MANAGEMENT SERVICES offers Strategic Sourcing Services to secure the Best Business Intelligence Services and Providers

RICHHI MANAGEMENT SERVICES can provide the experience, expertise, and insight to help you to minimize the time to identify and onboard business analytics technology and suppliers that best match your requirements.

Companies need to leverage the data from their internal systems to gain insight for better decisions. Business intelligence and analytics provide historical and real-time reporting that facilitates earlier predictions and reactions to trends that affect your organization.

However, identifying software and technology suppliers can be overwhelming. From designing and creating data warehouses to developing the ETL (Extract, Transform, Load) processes to unite your portfolio of data sources, RICHHI MANAGEMENT SERVICES's strategic sourcing experts conduct the necessary due diligence to find the best-fit software and solutions provider for your business intelligence needs.

RICHHI MANAGEMENT SERVICES's IT strategic sourcing experts engage your internal stakeholders to:
• Identify current state of in-house software systems and data stores
• Develop requirements for business intelligence and the necessary data warehouse that will be a foundation for the required analytics
• Identify the technology and suppliers that can match your unique requirements
• Compose an RFI and/or RFP to understand the experience, capabilities, and pricing suppliers can provide
• Deliver a comprehensive report showing how closely RFP responses match your requirements, supporting your decision to engage best-fit suppliers further
• Facilitate ongoing evaluation activities including onsite meeting with bidding suppliers and proposal refinement
• Draft a scope of work for all initiative activities to be fulfilled by bidding suppliers
• Negotiate pricing, resources, scope of work, and contract terms and conditions
• Manage the deployment, documentation, and ongoing support

RICHHI MANAGEMENT SERVICES understands the process of outsourcing IT services, and can help companies obtain greater supply chain value. Contact us today to learn more about our business intelligence strategic sourcing services.

Strategic Sourcing for Data Center Management

RICHHI MANAGEMENT SERVICES's data center management strategic sourcing experts help you keep your business and IT infrastructure running around the clock.

As a company's IT portfolio changes, so too do the skills and experience necessary to manage the data within it. The best companies manage data as an asset, just like facilities, capital, and staff. Whether your data centers are on-site or remote, you need security, redundancy, and flexibility. More importantly, you need to trust that your service providers have the right qualifications to manage the critical security, maintenance, hardware support, and monitoring to keep your business running. RICHHI MANAGEMENT SERVICES is well-versed in the data center management provider search, and has a proven history of analyzing service levels, maintenance agreements, and market conditions to support the stability and operational status of your data center infrastructure.

RICHHI MANAGEMENT SERVICES will help you identify and qualify the key capabilities for your data center management service providers:
• Flexibility to meet requirements
• Continuity of operations (COOP) and disaster recovery
• Sustainable total cost of ownership and lifecycle data management
• Virtualization and hardware consolidation and optimization

With over 20 years of experience helping companies manage their spend, RICHHI MANAGEMENT SERVICES is able to take a deep look into contract terms and fee formats to eliminate excess and select new suppliers that have the right experience providing site infrastructure support services.

Let RICHHI MANAGEMENT SERVICES help you find the best providers and prices for essential services such as server consolidation and virtualization, systems storage and applications migration, network storage solutions, and preventive maintenance and sanitation of storage hardware. RICHHI MANAGEMENT SERVICES can support all aspects of data center management including outsourced staffing and maintenance.

Gain visibility into this essential vehicle for your business' successful operations. Let RICHHI MANAGEMENT SERVICES help you realize hidden savings from your data center management agreements. Contact us today.

Strategic Sourcing To Optimize Your IT Managed Services

As a strategic method to improve operations, companies outsource day-to-day IT responsibilities including help desk services, production support, and lifecycle maintenance activities.IT managers are under pressure to reconfigure cost structures to better align with new business models. When outsourcing IT, the best managers know that they are not only sourcing a service, but a business partnership as well. Without the appropriate due diligence, outsourcing could inhibit IT operations and organization-wide production. RICHHI MANAGEMENT SERVICES works as an extension of your internal procurement and IT teams to develop a strategic plan to source and select IT managed service providers that can support the needs of your organization while providing high quality and consistent services to keep your IT operations up and running.

RICHHI MANAGEMENT SERVICES's IT sourcing experts walk clients through the entire outsourcing process including:

• Analyze current IT capabilities and cost structures
• Identify opportunities where outsourcing IT managed services could produce cost savings and IT operational improvements
• Develop a strategic plan to adopt an IT managed services provider
• Source IT managed services providers that meet client qualifications
• Assess potential supply base to assist client with the selection of an appropriate IT managed services provider
• Create best-in-class service agreements
• Implement IT outsourcing services agreement
• Audit IT managed services providers to ensure compliance with services agreement and client satisfaction

Our team is proficient at managing communications between the technically-oriented IT department and the business-oriented end users and procurement departments. We know how to engage all the right stakeholders from all the right levels of your organization.

Contact our strategic sourcing experts to start on the path to securing best-in-class IT managed services.

RICHHI MANAGEMENT SERVICES Optimizes your Help Desk Services through Strategic Sourcing

RICHHI MANAGEMENT SERVICES delivers IT market intelligence and strategic sourcing expertise to organizations looking for the ideal help desk services providers.

Outsourcing help desk or service desk responsibilities to a third party is a big decision. Providers need to integrate into your organizational culture, develop familiarity with your enterprise and its hardware and applications, and use a variety of tools to manage tickets. Whether you are considering replacing your in-house help desk functions with a third party or replacing your existing outsourced provider, RICHHI MANAGEMENT SERVICES can help.

Our strategic sourcing experts can guide you through developing a thorough scope of work, tracking all the hardware, software, services, and support functions, and defining key service level needs for each. We then help businesses find the optimal help desk services provider and negotiate best-in-class contracts to ensure that competitive rates and appropriate service level agreements are recognized. Additionally, RICHHI MANAGEMENT SERVICES can assist with the planning and execution of change management should a new outsourcing event or replacement of a third party provider take place.

Our strategic sourcing experts can help you partner with the right suppliers for:

Desk-side Services: Deploying desk-side support resources across multiple locations

Hardware Depot Services: Asset storage and auditing of asset databases, focusing on the appropriate quantity, location, and lifecycle

Image Management: End-user script development and management, with attention towards systems management, and image failure resolution

Meeting Support: On-site resources for PC technical support and general meeting support/repair services

Compliance & Security: Protection of confidential information and facility securities through legally-sound means

RICHHI MANAGEMENT SERVICES's IT experts act as an extension of your company's sourcing group, identifying help desk services providers who can address your unique technology requirements. Contact us today to learn more.

Strategic Sourcing for Software, Web, and App Development and Integration

RICHHI MANAGEMENT SERVICES provides the resources and market intelligence you need to reduce costs and identify the best-fit software, web, or app developer and integrator.

Industry leaders recognize the necessary investment that is web and application development. They turn to RICHHI MANAGEMENT SERVICES's web and application development sourcing experts because we understand the creative and technical aspects of development projects, and can help you source and select the ideal web or app developer.

With RICHHI MANAGEMENT SERVICES's help, your development projects will avoid these common pitfalls:

• Unrealistic development schedules
• Understaffing
• Overstaffing
• Using the wrong metrics
• Poor communication
• Lack of alignment across department priorities
• Over-engineering process

RICHHI MANAGEMENT SERVICES's web and application development and integration sourcing experts ensure you rely on a backbone of strategy, design, and talent to get the optimal user experience for all your audiences. With huge amounts of traffic and varied platforms, it is essential to develop a website or mobile app that is both compatible with devices and effective in messaging your organization's products and vision. Our sourcing experts will get you there.

RICHHI MANAGEMENT SERVICES will help you manage communication between the business departments and development firms to ensure that all requirements are captured and the end vision is clearly articulated with a concrete roadmap. We have experience working with clients in identifying development firms who are able to offer the following solutions:

• Innovative mobile applications ranging from complex designs to a simple user interface
• User-friendly webpages to ensure your webpage continues to capture attention
• Business application redesign to drive internal user adoption
• Application integrations to keep your business running smoothly

Our web and app development and integration sourcing experts will guide you through critical activities in the development lifecycle. We'll help define the requirements expected of a software, web, and app developer and integrator such as platform experience, quality assurance and testing best processes, architecture and strategy expertise, and certifications including CMMI and ISO 9000. We'll identify software and app developers and integrators who can build propriety software, customized mobile apps, and update your legacy software. We'll benchmark to ensure proper comparison of pricing and service levels, and negotiate the contracts accordingly. With our help, you'll build a strategy that gets you the best service at the right cost.

Grow your digital presence sustainably. Contact our softare, web, and app development and integration sourcing experts today.

Strategic Sourcing and Cost Reduction for Software Licensing & Maintenance

RICHHI MANAGEMENT SERVICES's IT strategic sourcing experts can help identify your software licensing and maintenance needs, match software suppliers and solutions to your requirements, and provide visibility into the best software pricing available in the market.

RICHHI MANAGEMENT SERVICES's Software Cost Reduction team understands the complexities and challenges of the software licensing and maintenance environment. Software suppliers continually change their licensing models, increase maintenance costs annually, and discontinue support in favor of new the releases, resulting in excessive costs for your organization. RICHHI MANAGEMENT SERVICES's Software procurement team provides the expertise to proactively mitigate or avoid these challenges, and recommend strategies to reduce spend and better manage your software portfolio.

We'll evaluate your internal information about current users and usage against your business requirements and growth plans, and formulate ways to right-size your software license inventory. We will even negotiate optimal software licensing and maintenance agreements on your behalf, and help implement, track, and enforce compliance with your selected software solutions. Count on RICHHI MANAGEMENT SERVICES's decades of experience to help you gain visibility across your contracts and licenses and establish a no-fail strategy for managing acquisition, support, and renewal.

Our Software Licensing and Maintenance Strategic Sourcing Services include:

• Spend Analysis: RICHHI MANAGEMENT SERVICES will collect and cleanse spend data to create visibility, identify opportunities for cost reduction, and prioritize contract renegotiation and sourcing projects.
• Benchmarking: We provide custom benchmark reporting to measure your software licensing and maintenance costs against the contract of your peers and competitors.
• Strategic Sourcing: RICHHI MANAGEMENT SERVICES will rationalize existing software licensing and maintenance spend, looking for efficiencies wherever possible, and negotiate competitive renewals on your behalf. We can also take existing and new requirements to market by building a requirements document representative of your needs, developing and managing the RFP process, and negotiating agreements with the supplier you select.

Contact us today to learn more about RICHHI MANAGEMENT SERVICES's software licensing and maintenance strategic sourcing services.

Telecom Strategic Sourcing and Telecommunications Procurement Services

According to a recent Aberdeen study, 85% of telecom invoices are not audited although 7-12% of all charges are in error. Don't become a telecom statistic.

Telecommunications is one of the largest and poorly managed spend categories at most companies. Collaboration between IT & Telecom departments and Strategic Sourcing & Procurement has been a low priority in most organizations, but it is critical for these companies to be able to ensure services meet or exceed requirements. RICHHI MANAGEMENT SERVICES's telecom strategic sourcing and telecommunications expense reduction services help your business maintain low costs while paving the way for future improvements and technology adoptions.

Our contingency-based strategic sourcing teams have been providing telecom spend management, telecommunications cost reduction, telecom benchmarking, and telecommunications procurement services for more than two decades, covering categories like:

• Wide Area Network (WAN) and Internet Services (ISP)
• Wireless Mobility - Phones, Smartphones, Tablets, Aircards, and Hotspots
• Local and Long-Distance Services
• SIP and Unified Communications
• Hardware and Maintenance - PBX, Routers, Switches, etc.
• Telecom Expense Management Software
• Conferencing
• Pagers

RICHHI MANAGEMENT SERVICES provides comprehensive telecom and wireless telecom spend management solutions to organizations of all sizes. Since 1992, RICHHI MANAGEMENT SERVICES has assisted our clients with telecom strategic sourcing and procurement services. We help our clients do more with less.

Our telecom strategic sourcing team works hand-in-hand with our clients to identify best-fit telecommunications services and suppliers to their unique requirements. Our telecom sourcing team's objective is to provide clients with the information they need to make decisions that will accelerate the realization of short-term benefits, while maintaining flexibility to accomplish long-term objectives - all while keeping both financial and operational concern at top of mind.

• Audit and Recovery
• Inventory Management
• Implementation Project Management
• Strategic Sourcing
• Wireless Optimization and Wireless Management
• Benchmarking
• Telecom Management Business Process Outsourcing (BPO)
• Telecom Help Desk and Support
• Telecom Optimization
• Telecommunications Expense Management (TEM)
• Technology Transformation and Technical Advisement

Get Results With RICHHI MANAGEMENT SERVICES's Telecom Strategic Sourcing:

Unlike other telecom sourcing and procurement consultants, RICHHI MANAGEMENT SERVICES stays involved in the daily management of your telecommunications spend. Our telecom sourcing team actively audits your telecommunication bills to ensure that the carriers are invoicing accurately and that changes to your infrastructure do not negatively impact your budget. And our telecom expense management and telecommunications management BPO options ensure that your organization can sustain these cost reduction efforts long after we are done with a minimum burden on your internal management resources.

Strategic Sourcing for Unified Communications

RICHHI MANAGEMENT SERVICES provides the people, processes, tools, and technologies to help your organization strategize, plan, implement, and maintain the best Unified Communications services and providers.

Success in today's world of social, mobile, and cloud technologies requires businesses to manage communication whether synchronously, asynchronously, formally, or informally. With Unified Communications, businesses seek to standardize and support the communications channels and services used by every employee.

RICHHI MANAGEMENT SERVICES can help you find the right service providers to manage all these channels and more:

• Email
• Calendaring
• Document sharing
• Desktop experiences
• Chat
• Mobile apps
• Softphones
• Conference calling
• Video conferencing

The best-managed companies know that an ad-hoc approach to purchasing for communications will not provide a foundation for success. But when companies' own resources are stretched thin focusing on direct spend initiatives, or when companies need benchmarking to gauge the competitiveness of their agreements, what recourse do they have?

RICHHI MANAGEMENT SERVICES's experts in sourcing for Unified Communications have the answers. We'll help you manage your organization's spend in this complex category and ensure you obtain the right solutions for improving productivity and responsivenes while also reducing costs. Let RICHHI MANAGEMENT SERVICES's Unified Communications sourcing experts guide you through critical activities such as:

• Developing a UC plan
• Assessing your current communications portfolio
• Developing UC requirements
• Conducting gap analyses
• Translating UC requirements into a sourcing strategy
• Identifying UC service providers
• Executing RFPs
• Evaluating bids
• Negotiating with bidders or incumbents
• Monitoring for compliance

Our Unified Communications sourcing experts understand the importance of security and support within these critical enablers of business. Managing the technology that enables your business should not be a burden, and you need assurance that your solutions are secure and operable.

Rely on RICHHI MANAGEMENT SERVICES's decades of negotiating and implementing best-in-class contracts to ensure your Unified Communications service providers meet your business needs. Contact our Unified Communications sourcing experts today.

Strategic Sourcing for Video Conferencing Services

RICHHI MANAGEMENT SERVICES will identify and negotiate ideal video conference solution providers, helping your organization save time and money and increase productivity.

Remote collaboration in the past was limited to telephonic and screen share methods, but today more and more organizations are embracing video collaboration and benefiting from interactions that are more personal. Video collaboration solutions help your organization improve communications, but only if you can properly manage the costs associated with acquiring, maintaining, supporting, and renewing the service. RICHHI MANAGEMENT SERVICES applies strategic sourcing techniques to your video conferencing spend and help you find the best services at the right price.

RICHHI MANAGEMENT SERVICES's video conferencing sourcing experts know the key criteria your video conferencing solution must demonstrate:

• Cost-effectiveness
• Reliability
• Scalability
• Security
• Suitability for infrastructure requirements
• Bandwidth threshold compliance
• Mobile-friendliness
• Interoperability with existing applications or web portals

Our video conferencing sourcing experts will adapt to your needs, whether you're seeking small or large-scale solutions. Perhaps you only need online meetings with options for video conferencing and screen sharing. Maybe you'd like to conduct webinars and training sessions, or manage your technical support process. Maybe you need to integrate multiple end-user systems to hold worldwide meetings. We can help you find the right providers and services no matter what your videoconferencing needs.

With over 20 years of experience, RICHHI MANAGEMENT SERVICES's video conferencing sourcing experts will guide you through identifying your requirements, analyzing your spend, benchmarking against similar customers, solutions, and services, developing your go-to market strategy, overseeing the sourcing process, and contracting and negotiation. Count on our video conferencing sourcing experts to:

• Provide you the knowledge to make the most strategic purchases
• Understand the marketplace and competitive pricing
• Identify and pinpoint the best suppliers for your exact needs
• Utilize expert negotiators to get the best pricing possible

Contact RICHHI MANAGEMENT SERVICES's video conferencing sourcing experts today to start on the path to better spend management.